Dealing With Difficult People
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When you think about it, dealing with difficult people is part of business. At some point, everyone has run into a difficult customer or supplier. It’s part of business to deal with difficult clients. But what happens when you run into the opposite kind of client? It can be devastating. How do you manage this effectively? The Dealing With Difficult People workshops are an engaging on-site training seminar which offers concrete strategies for dealing with difficult customers, staff or suppliers in the workplace. It offers practical solutions for improving your skills for Dealing With Difficult People. It shows you how to develop and implement specific five-step processes to overcome and avoid dealing with difficult clients. These processes are proven to yield positive results and are based on the original theory by Dr. psychiatrists Elson M. Engerman and Robert J. Fissel. This Dealing With Difficult People training program is based on the principles of conflict management and how to handle challenging clients. The program enables participants to build skills in three key areas. These areas include communication skills, conflict management techniques and assertive communication. Through this effective process, participants will learn to: * Develop effective communication skills. During the Dealing With Difficult People training course, participants are taught how to communicate effectively. They learn to create effective communication by using short and clear messages. The messages need to be understood and they also need to be delivered with confidence. Once communication is effective, all participants can then go on to address more difficult situations. * Develop assertive coping skills. As one of the key components of the Dealing With Difficult People training course materials, assertive coping skills involve the recognition and avoidance of the negative behaviors of difficult people. These behaviors include arguing, complaining, yelling, intimidating, blaming, dominating and controlling. These behaviors create a climate of stress and tension within the participants’ relationships. Being assertive means that participants are taking responsibility for their own actions. * Conflict Resolution. During the Dealing With Difficult People training course, individuals are taught how to address conflicts. This involves an introduction to the five-step conflict resolution process. The five-step process is described as an interactive dialogue or negotiating tool. The course also introduces a model conflict solving approach and provides resources for successfully working through conflict. * Conflict Management. During the Dealing With Difficult People management training, participants are taught effective ways of managing their interpersonal relationships. It also teaches individuals how to avoid or deal with challenging behaviors. Through various case studies, the program helps participants identify their strengths and vulnerabilities, as well as learn to manage those strengths and vulnerabilities more effectively. The Dealing With Difficult People program not only provides individuals with practical skills for conflict resolution and negotiation, but it also teaches them how to develop and apply skills needed for conflict management. The course also guides participants in the creation of an action plan for resolving any type of relationship difficulty, be it interpersonal, romantic, family, professional or interracial. Finally, the program offers specific suggestions for how to effectively communicate and resolve any type of difficult situation without repeating or ignoring the difficult behavior. * Communicating and Managing Expectations. The Dealing With Difficult People course teaches how to effectively communicate the implications of a difficult situation to both parties. Its four main lessons include learning to: * Communicate. The art of communicating has been called the “language of resistance.” This is because the key to effectively managing any type of conflict involves taking a position of strength and building a base of support to encourage participants to build on that base of support. In the case of difficult people or situations, communicating effectively requires the use of assertive body language and nonverbal cues such as eye contact and accommodation toward the other party to yield better results. * Developing Soft Skills. In addition to learning to communicate effectively, the Dealing With Difficult People training materials to teach participants how to use assertive but soft verbal communication in order to break through difficult behaviors. As one of the main concepts of this class is to learn to change undesirable behaviors, the use of soft skills such as accommodation toward the other party is essential for participants to be able to change their own behaviors. For example, if an individual is trying to keep others from speaking their native language or from throwing things at them, using gentle nudges or encouraging participants to respond in a favorable way to these behaviors can help them achieve their goal. * Emotional Intelligence. The ability to manage one’s emotions and to effectively manage difficult people are also included as part of the overall concept of the Dealing With Difficult People course. The ability to make informed decisions and to effectively communicate those decisions is part of the skills developed in this workplace social skills training course. It is important to remember that everyone possesses some degree of emotional intelligence and that the skill to manage that intelligence in the workplace is an important one to possess. This is a very important skill to have in today’s business environment.